Exchanges & Returns

The exchanges will be in default cases. The client must request by email to exchange within 30 calendar days after receipt: [email protected].

The product should return in its original packaging. This product will be evaluated by our quality control and, if the defect detected, will be made the exchange, or refund of the amount paid, in agreement with the customer.

In the case of faultless products, we can make the switch since the product has not been used. 

The deadline to request a replacement in this case is 7 calendar days by e-mail: [email protected].

The customer shall bear all product transportation costs, both return as the reference.

It will not be effected exchange or refund related to danificas parts by inappropriate use of the product. 

In the case of exchange will only be allowed to exchange for same value products. If you have difference in value will be combined with the customer how to pay the difference.

For personalized products, it is important to note that we do not accept exchanges or returns in cases where the customer has chosen the wrong size, unless there are manufacturing defects. Due to the exclusive nature of these items, carefully tailored to each customer's individual preferences, we recommend paying special attention to size selection during the purchasing process. In situations where manufacturing defects occur, the customer can contact us to initiate the exchange or return process, following the guidelines mentioned above.

The refund of the value of the product upon return will be made through the payment method PayPal if payment was made using this method.

If there is any doubt about the terms and conditions you can contact us via email [email protected].